Sabab Privacy Policy
Sabab, Inc. (CEO: Takuro Teramura, headquartered at 3-10-27 Kamiosaki, Shinagawa-ku, Tokyo, Japan) (“Sabab” or “Us.”) is a company dedicated to building accessible and reliable AI mental healthcare services capable of supporting mental health improvement for everyone. This Privacy Policy explains how Sabab collects, uses, discloses, and processes your personal data. It also describes your privacy rights. More details about your rights and how to exercise them can be found in the "Rights and Choices" section.
1. Collection of Personal Data
"Personal data" refers to information that relates to you. We collect the following three categories of personal data:
Personal data provided directly to us
- Identity and Contact Data: Sabab may collect identifiers such as your name and email address when you sign up for a Sabab account. Without this information, we cannot manage your Sabab account. We may also collect indirect identifiers such as automatically generated user IDs.
- Payment Information: We collect your payment information when you use Sabab's paid services. Without this information, we cannot process payments for Sabab.
- Prompts and Outputs: Our AI services receive text, documents, or other materials ("Prompts") and generate responses based on your Prompts ("Outputs"). If you include personal data in your Prompts, we will collect this information, which may be reproduced in the Outputs. However, Prompts and Outputs are subject to strict retention periods as outlined in Section 8 ("Data Retention"), and we take steps to anonymize them when using them for our own purposes.
- Feedback on our Services: We collect your feedback (as defined in our Terms of Service) and use it, with your permission, to train and improve our services.
Personal data we automatically receive from your use of the Services
When you use the Services, we may also automatically receive certain technical data (the "Technical Information"). This includes:
- Internet or other electronic network activity information, including device type.
- IP address (including location information derived from your IP address).
- Device or advertising identifiers, and other unique personal or online identifiers.
- Information about your device and operating system, such as time zone setting, location, operating system, and platform.
- Information about your browser, such as browser type and version, and browser plugin types and versions.
- Internet service provider information.
- Pages visited before and after the website, browsing history, search history, and the date and time of your visit.
- Information about the links you click, pages you view, and other information about how you use the Services.
- The technology on the devices you use to access the Services.
- Standard server log information.
If an error occurs, we may collect information about the error, the time it occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time of the error.
Personal data we receive indirectly to train our models
Sabab may obtain personal data from third-party sources for the purpose of training our models.
2. Purpose of use of information
We may use the personal data we collect only when legally permitted, for purposes such as:
- Authentication for using our Services
- Providing our personalized Services and customer support based on analyses of Prompts and other information users provide
- Communications and responses related to our Services
- Addressing conduct that violates our terms and conditions
- Research, analysis, and improvement of our Services
- Communicating significant changes to the Services, such as major content alterations or temporary suspensions
- Providing information about our services, and advertisers' products or services, which we believe may be beneficial to you
- Other purposes related to the above usage objectives
3. Disclosure of Personal Data
Sabab may disclose personal data in the following situations:
- To comply with regulatory or legal requirements, ensure safety, and enforce our Terms and Conditions
We may disclose personal data to government regulatory authorities as required by law. We may also disclose personal data in connection with claims, disputes, or litigation, when required by law, or if we determine it's necessary to protect the health and safety of you or others, to address fraud or credit risk, or to enforce our legal rights or contractual commitments. - Based on individual consent
Sabab will disclose personal data only when an individual gives Us permission or instructs Us to disclose this information.
4. Rights and Choices
Depending on applicable law and where you reside, you may have some rights regarding your personal data. These potentially include:
- Right to know
You may have the right to know about the personal data Sabab collects and processes, and its purposes. - Access and data portability
You may have the right to request a copy of the personal data Sabab processes about you. - Deletion
You may have the right to request the deletion of personal data collected and retained from you. - Correction
You may have the right to request that Sabab correct inaccurate personal data it retains about you. If Outputs contain factually inaccurate personal data about you, you can submit a correction request. We will make every effort to correct this information, but due to the technical complexity of our large language models, it may not always be possible. - Objection
You may have the right to object to certain processing activities. - Withdrawal of consent
You may have the right to withdraw consent for the processing of your personal data. - Sale and targeted advertising
Sabab does not "sell" your personal data as defined by applicable laws and regulations. Sabab also does not engage in targeted advertising using your personal data.
5. Cookies and Similar Technologies
We use cookies, or similar technologies, to manage the Services and collect information about your use of the Services. These technologies help Us recognize you, customize or personalize your experience, and make our Services more useful to you.
The following is a list of technologies we use and their descriptions:
- Google Analytics
Used to monitor website usage and improve the service. (https://policies.google.com/privacy) - Firebase Analytics
Used for app performance monitoring and usage analysis. (https://firebase.google.com/support/privacy) - Firebase Crashlytics
Used to collect app crash reports and improve app stability and performance. (https://firebase.google.com/support/privacy)
6. Third-Party Websites and Services
Our Services may involve integrations with, or direct you to, websites, apps, and services managed by third parties. Information provided through these interactions is subject to the third party's privacy policy, not Sabab's.
7. Transfer of Personal Data
We transfer user information acquired outside Japan to Japan for processing and storage. In this case, we will take appropriate measures as required by applicable laws to protect personal information.
8. Storage period of Personal Data
Sabab retains your personal data for as long as reasonably necessary, with appropriate security measures in place.
9. Notification of altered privacy policy
Sabab may update this Privacy Policy from time to time. When we make updates, we will post the updated Privacy Policy on this page and update the Effective Date. We encourage you to regularly check this page for updates when accessing the Services.
Effective September 9, 2024